nagad88 1 Privacy Policy

Introduction and Scope

nagad88 1 (referred to hereafter as "we", "us", or "the platform") treats the privacy of its users' personal information as its highest priority. This privacy policy applies to all services provided through nagad88 1's website, mobile application, and other digital services.

In this policy we explain in detail what types of information we collect, how that information is used, with whom it may be shared, and what steps we take to protect your information. It is important that you read this policy in full before using our services.

nagad88 1's Terms and Conditions should be read alongside this privacy policy, as both documents form the legal basis for use of our services. Registering on this platform or using our services means you agree to this privacy policy.

Data Collection

nagad88 1 collects information in two main ways — directly from you and through automated technology.

2.1 Information You Provide Directly

During account registration and management, we may collect the following information:

• Full name, date of birth, and national ID details (for identity verification)
• Email address and mobile number
• Payment-related information (such as bKash, Nagad, or Rocket account numbers)
• Account password (stored in encrypted form)
• Messages and documents sent through support tickets or live chat

2.2 Automatically Collected Information

When you use our platform, certain technical information is collected automatically:

• IP address and Device ID
• Browser type, operating system, and screen resolution
• Session duration, pages visited, and click patterns
• Login time and device geographic location (at city level)
• Game play history, bets, and transaction details

2.3 Information Received from Third Parties

For identity verification and fraud prevention, we may also verify your identity-related information with trusted third-party service providers. Such information is used solely for security purposes.

Purpose of Data Use

nagad88 1 uses collected information for the following specific purposes:

• Account Management: To handle registration, verify logins, and maintain account security.
• Transaction Processing: To complete deposits and withdrawals and to keep transaction records.
• Customer Support: To properly resolve your queries or complaints.
• Fraud and Abuse Prevention: To detect suspicious activity and keep accounts secure.
• Platform Improvement: To analyse user experience and improve service quality.
• Marketing Communications: To send promotional offers and updates based on your consent.
• Legal Compliance: To comply with applicable laws and regulations.

We do not use your information for any purpose beyond those listed above. If we need to use your information for a new purpose, we will notify you in advance and obtain your consent where required.

Sharing Data with Third Parties

nagad88 1 never sells your personal information. However, in certain circumstances, limited information may be shared with trusted partners:

4.1 Payment Providers

Necessary financial information is shared with payment processors such as bKash, Nagad, and Rocket to complete transactions. This information relates only to the specific transaction and is governed by the third party's own privacy policy.

4.2 Game Software Providers

Technical information (gameplay data) may be shared with Evolution, Pragmatic Play, PG Soft, and other game studios for the operation of their software. This information does not directly identify you.

4.3 Analytics and Security Services

Anonymised data is shared with selected technology partners to monitor platform performance and ensure cybersecurity.

4.4 Legal Authorities

We are required to provide information in accordance with applicable law in response to court orders, lawful requests from law enforcement agencies, or national security matters.

Cookies and Tracking Technologies

nagad88 1 uses cookies and similar tracking technologies to improve user experience and maintain platform performance.

5.1 Essential Cookies

These cookies are necessary for the basic operation of the platform — such as keeping your login session active, ensuring the cashier page works correctly, and carrying out security checks. These cookies cannot be disabled, as doing so would directly affect the functionality of the service.

5.2 Functionality Cookies

These cookies are used to remember your preferred language, display settings, and previous session information, so you do not have to set everything up again each time.

5.3 Analytical Cookies

We use this data to improve our services by analysing which pages are used most on the platform, how long sessions last, and which features users prefer most. This data is fully anonymised.

You can control or delete cookies from your browser settings. Please note that disabling certain cookies may cause some parts of the platform to not work correctly.

Data Storage and Security

To keep your information secure, nagad88 1 has put in place multiple layers of technical and administrative protection.

6.1 Encryption

All data exchanged between your browser and our servers is protected by SSL (Secure Socket Layer) encryption. Passwords and sensitive financial information are stored using advanced encryption algorithms.

6.2 Access Control

Only authorised staff have access to your information, and only to the extent required for their role. All access is logged and reviewed regularly.

6.3 Data Retention Period

All data is retained for as long as your account remains active. Even after an account is closed or deactivated, certain information may be retained for a specified period due to legal obligations and dispute resolution requirements. Data is securely deleted at the end of that period.

Your Rights

nagad88 1 believes every user should have full control over their own information. To that end, we ensure the following rights:

7.1 Right to Access

You may request to know what information we hold about you. After verification, that information will be provided to you within a set timeframe.

7.2 Right to Correction

If any information on your account is incorrect or incomplete, you may request that it be corrected. Most information can be updated directly from your account settings.

7.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, we are required to retain certain information for a specified period due to legal obligations.

7.4 Right to Restrict Processing

You may request that the use of your information be restricted for specific purposes. In particular, you have the option to stop marketing-related communications at any time.

To exercise these rights, please contact our support team. Your request will be processed as quickly as possible after your identity has been verified.

Protection of Minors

All services of nagad88 1 are for persons aged 21 and over only. This platform does not knowingly collect information from minors or provide services to them.

An age verification process is carried out at the time of registration. If we become aware that a minor's information has been collected by mistake, it will be deleted immediately and the associated account will be closed.

If you suspect that a minor in your household is using this platform, please notify our support team immediately.

Payment Data Security

Financial transaction information is treated with the utmost importance at nagad88 1. We follow the security measures below for all transactions processed through bKash, Nagad, and Rocket:

• All financial information flowing through payment channels is protected by industry-standard encryption.
• Full mobile wallet numbers are not stored on our servers — only the portion required for the verification process is retained.
• An automatic alert system is activated when unusual transaction patterns are detected.
• OTP verification is in place for every deposit and withdrawal.
• In the case of a suspicious transaction, we temporarily put it on hold and contact you.

Never share your mobile wallet PIN or OTP with anyone — none of our staff will ever ask you for this information.

Marketing Communications

nagad88 1 may send information about new offers, bonus updates, and service-related matters via email or SMS. These communications are entirely optional.

You have the option to consent to marketing communications at the time of account registration. This consent can be withdrawn at any time through your account settings or via our support team.

Even if you stop marketing messages, transaction confirmations, security alerts, and other important account-related messages will continue to be sent, as these are part of the service.

Policy Changes

This privacy policy may be revised from time to time due to business needs, technical changes, or legal updates. For significant changes, we will:

• Update the "Last Updated" date at the top of the page.
• Notify registered users via email or account notification.
• Give a specified period of notice before the changes take effect.

Continued use of our platform after changes have been made will be taken to mean that you agree to the revised policy. If the changes are not acceptable to you, the option to close your account remains open at all times.

Link to Responsible Gambling

Alongside privacy protection, nagad88 1 is also mindful of users' overall wellbeing. We believe that playing safely and responsibly is a positive experience.

Our responsible gaming guidelines explain how you can set your own playing limits, take a break, and get professional help if needed. You can use these features while keeping your privacy.

Visit our about page to learn more about us or understand how the platform works. Check our frequently asked questions for answers to any questions you may have.

Contact

If you have any questions, concerns, or requests regarding this privacy policy or your information, please contact us through the following: